Return & Refund Policy
Last updated: April 6, 2026
At Picked Nest, customer satisfaction is important to us. If something is not right, we are here to help.
1. Return Window
- Returns are accepted within 30 days from the date your order is marked delivered.
- To start a return, contact us at [email protected] with your order number and reason for return.
2. Eligibility for Returns
- Items must be unused, in original condition, and in original packaging.
- Items damaged by misuse, improper handling, or normal wear may not be eligible.
3. Non-Returnable Items
- Personalized or custom-made products.
- Perishable goods, hygiene items, or intimate products (if applicable).
- Gift cards and final-sale items.
4. Damaged, Defective, or Wrong Items
- If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
- Please include clear photos of the product and packaging so we can resolve the issue quickly.
5. Refunds
- Once your return or claim is approved, refunds are issued to the original payment method.
- Refund processing times vary by bank or payment provider, usually 5-10 business days.
6. Cancellations
- Orders can only be canceled before fulfillment starts.
- If fulfillment has started, cancellation may not be possible.
7. Return Shipping
- If the return is due to our error (wrong or defective item), we will cover reasonable return costs.
- For other return reasons, return shipping may be the customer’s responsibility.
8. Contact
For all return and refund questions, contact: [email protected]